Support and contact
We answer within two business days, NZST. Anything affecting a committed model is treated as the highest severity.
Installation, licensing, a value that displays wrong, a refused Sync. Include what is listed on the right and we can usually answer from the first message.
Over 100 seats, invoices and purchase orders, a deployment brief for IT, or a question the pricing page did not answer.
- Revit version and IQ Tools version (open the ☰ menu, top right; it is the last line)
- What you did, what you expected, what happened
- The log file from
%LOCALAPPDATA%\IQData\logs\ - A screenshot of the grid or the Sync Review, if it is visual
Logs carry element IDs and parameter names, never geometry. See Privacy.
If we stop, your models and your seats do not.
If IQ Tools is ever discontinued, every seat that is paid and active at that point is converted to a perpetual licence — a signed licence that does not expire, does not revalidate, and can be moved to a replacement machine without contacting anyone. Where the decision is ours you get at least 90 days' notice and a final installer alongside the licences. If we were ever unable to do even that, IQ Tools still never locks you out of your data: if it can't verify a licence for about two weeks, new edits pause and edits you've already staged can still sync for two more weeks. The grid stays readable and exportable throughout, and everything resumes at the next successful check.
Whatever the commitment, one thing is already true: IQ Tools writes only ordinary Revit data into your models. Nothing in a model depends on IQ Tools existing.
IQTools Ltd · 9429053834287 · Made in New Zealand.
Your report is triaged by the person who built the Sync Review, not a ticket queue.